Our Commitment to Your Privacy

Welcome to Xanthel.com. We are deeply committed to protecting your privacy and ensuring your personal information is secure. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our website.

By using this website, you agree to the collection and use of information in accordance with this policy. We will never sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

1. Information We Collect

To provide you with our products and services, we may collect the following information:

• Personal Identification & Order Information: Your name, shipping address, and contact details, including your email address.
• Payment Information: Your payment details, which are processed securely by our payment gateways to complete your transaction. We do not store your full credit card information on our servers.
• Demographic Information: Your postcode, which is used for shipping and analytical purposes.
• Technical Data: We use traffic log cookies to collect anonymous data about website traffic, such as which pages are most visited. This helps us improve our website and tailor it to customer needs.

2. How We Use Your Information

We require this information to understand your needs and provide you with excellent service, specifically for the following reasons:

• Order Fulfillment: To process your order, take payment, and ensure your product is delivered to you correctly.
• Internal Record Keeping: For administrative, legal, and financial purposes.
• Service Improvement: We analyze anonymous data to improve our products, services, and website functionality.
• Communication: We may use your email address to send you information directly related to your order and purchase.

3. Our Commitment to Data Security

We are dedicated to ensuring your information is secure. To prevent unauthorized access or disclosure, we have implemented industry-standard physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

4. Our Use of Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. It helps us provide you with a better website experience.

• How Cookies Help: Cookies allow our website to function correctly (for example, by keeping items in your shopping cart) and help us analyze web traffic. This information is used for statistical analysis only and is then removed from the system.
• Your Control: A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept them, but you can usually modify your browser settings to decline cookies if you prefer. Please note that this may prevent you from taking full advantage of the website. For more information on how to manage cookies, you can visit All About Cookies.

5. Links to Other Websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, which are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

6. Controlling Your Personal Information & Your Rights

You have control over your personal information.

• Direct Marketing: We will not use your information for direct marketing purposes. When filling out a form, you will not be automatically opted into any marketing lists.
• Submission of Photographs: If you choose to send us photographs, you grant us a perpetual, royalty-free license to use them for internal research and external marketing purposes (e.g., on our website). We are committed to protecting your identity. We will never associate your name or personal details with any photos used publicly. Furthermore, we will digitally obscure any identifying features or backgrounds in the images to ensure your complete anonymity.
• Accessing and Correcting Your Information: If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

7. Changes to This Policy

We may update this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.