Bgi Northern Ltd Refund Policy

Refund and Returns Policy

Our Commitment to Your Satisfaction

Thank you for shopping with Xanthel ®. We stand behind the quality of our products and want you to be satisfied with your purchase. Our refund and returns policy is designed to be clear, fair, and straightforward.

Our 30-Day Return Policy

We offer a refund or exchange on eligible items within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, we unfortunately cannot offer you a refund or exchange of any kind.

Eligibility for a Return

To be eligible for a return, please ensure that the following conditions are met:

• Your item must be unused and in the exact same condition that you received it.
• The item must be in its original, unopened packaging.
• You must provide a receipt or proof of purchase to complete your return.
• Please note that only regular-priced items may be refunded. Sale items are final and cannot be returned.

Non-Returnable Items

The following items are exempt from being returned:

• Gift cards
• Formulated cosmetic and personal care items

How to Initiate a Return

Step 1: Contact Us First
To start the return process, please send us an email at info@xanthel.com. Do not send your product back without contacting us first.

Step 2: Prepare Your Package
Once you have received return authorization from our team, you can prepare your item for shipping.

Exchanges for Defective or Damaged Items

We only replace items if they arrive defective or damaged. If you receive a damaged product and need to exchange it for the same item, please email us immediately at info@xanthel.com with a photo of the damage and your order details.

The Refund Process

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund based on the conditions outlined in this policy.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or card issuer.

Late or Missing Refunds?

If you haven’t received your refund yet, please follow these steps:

1. First, double-check your bank account.
2. Next, contact your credit card company or bank. It may take some time before your refund is officially posted to your statement.
3. If you’ve done all of this and you still have not received your refund, please contact us at info@xanthel.com.

Shipping Your Return

To return your product, you should mail it to the return address provided on your original packaging. If you are unsure of the address, please contact us for confirmation.

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Tracking Recommended: We strongly recommend using a trackable shipping service or purchasing shipping insurance, especially for more expensive items. We cannot guarantee that we will receive your returned item and are not responsible for packages lost in transit.

Need Help?

If you have any questions related to our refunds and returns policy, please do not hesitate to contact us.

Email:
info@xanthel.com

Mailing Address:
Bgi Northern Limited
225 Market Street,
Hyde, Cheshire, SK14 1HF
United Kingdom

Phone:
0044 2080501681