Xanthel ® Shipping Policy

Our Shipping Policy was last updated on 5 October 2026.

Interpretation And Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Shipping Policy) refers to BGI Northern Limited, Library Chambers, 48 Union Street, Hyde, Cheshire, England, SK14 1ND, +44 20 8050 1681.
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the Website.
• “Website” refers to Xanthel.com, accessible from xanthel.com.
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Xanthel.com. The following terms and conditions constitute our Shipping Policy.

International Shipping Policy

Shipment Processing Times

Packages are ready for dispatch after 2 to 5 days (processing and handling time).

Order cut-off time: 17:00 Greenwich Mean Time (London), excluding national holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You by email or telephone.

Shipping Rates And Delivery Estimates

Shipping charges for Your Orders are free.

• Shipping method: Royal Mail International Delivery
• Shipment cost: Free
• Time to process order: 2 to 5 days
• Estimated delivery time: 2 to 12 business days, depending on seasonal postage difficulties and postal system shortfalls

Delivery delays can occasionally occur.

Shipment To P.O. Boxes Or APO/FPO Addresses

Xanthel.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses, as well as globally within set global postage parameters.

Shipment Confirmation And Order Tracking

You will receive a Shipment Confirmation Email once Your Order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties And Taxes

Xanthel.com is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Xanthel.com is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

• By visiting this page on our website: xanthel.com/contact-us
• By sending us an email: info@xanthel.com
• By phone: +44 20 8050 1681

BGI Northern Limited
Library Chambers, 48 Union Street
Hyde, Cheshire, England, SK14 1ND