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Our Commitment to You

Thank you for visiting and shopping at Xanthel.com. We are committed to providing you with a reliable and transparent shipping experience. The following terms and conditions outline our shipping process, from order confirmation to delivery.

Order Processing

Our team takes great care in preparing every order for dispatch.

• Processing Time: Please allow 2-5 business days for us to process and handle your order.
• Order Cut-Off Time: Our daily order cut-off time is 5:00 PM GMT (London). Orders placed after this time will be processed starting the next business day.
• High-Volume Periods: If we are experiencing a high volume of orders, shipments may be delayed by a few days. We appreciate your patience and will always work to get your order to you as quickly as possible. If a significant delay is expected, we will contact you directly via email.

Shipping Rates & Delivery Estimates

We are pleased to offer straightforward and affordable shipping worldwide.

• Shipping Method: Royal Mail International Delivery
• Shipping Cost: Free
• Estimated Delivery Time: Once dispatched, please allow 2-12 business days for delivery.

Please note that this is an estimate. Delivery times can vary depending on your location, seasonal postal demand, and your local carrier’s operational speed. While we partner with reliable carriers like Royal Mail, occasional delays that are outside of our control can occur.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Please allow up to 24 hours for the tracking number to become active in the carrier’s system.

Shipment Locations

We ship globally to most international destinations, including:

• The United States and all U.S. Territories
• APO/FPO/DPO addresses for military personnel
• P.O. Boxes

Customs, Duties, and Taxes

For international orders, it’s important to be aware of your country’s import regulations.

• Your Responsibility: Xanthel.com is not responsible for any customs duties, taxes, or import fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
• Declaration: We are legally required to declare the full value of the goods (not including shipping charges) on all packages. We recommend contacting your local customs office for information on potential charges before placing your order.

Damaged or Lost Packages

While we ensure every order is packaged securely, issues can sometimes arise during transit.

• Our Liability: Xanthel.com is not liable for any products that are damaged or lost during the shipping process once they have been handed over to the carrier.
• What to Do: If your order arrives damaged, please contact the shipment carrier (e.g., your local postal service or Royal Mail) immediately to file a claim.
• Important: Please save all packaging materials and the damaged goods, as they will be required for the claims process.

Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to reach out.

• Email: info@xanthel.com
• Contact Form: https://xanthel.com/contact-us
• Phone: 0044 2080501681
• Mailing Address:
  Bgi Northern Limited
  225 Market Street,
  Hyde, Cheshire, SK14 1HF
  United Kingdom